Return & refund policy
Last updated 27 October 2026
We want every toy to bring a smile. If something isn't right, we'll fix it.
Returns
Unused toys in their original, sealed packaging can be returned within 7 days of delivery. For hygiene reasons, opened baby toys, bath toys and soft toys can only be returned if they are damaged or faulty.
When we replace or refund
- The toy arrived damaged or broken
- The toy does not work as described
- You received the wrong product or size
- An item is missing from your order
How to raise a request
Write to ask@giftoys.shop or WhatsApp +91 95606 20405 with your order ID and clear photos of the toy and outer box. For damaged or wrong items, please tell us within 48 hours of delivery; an unboxing video helps us resolve it faster.
Refunds
Approved refunds go back to your original payment method within 5–7 working days of us receiving the return. For cash on delivery orders we refund by UPI or bank transfer. You can choose a free replacement instead.
Cancellations
You can cancel an order from your order page until it is packed. Once shipped, an order cannot be cancelled, but you can return it as above.